RETURNS & REFUNDS POLICY

Last Updated: September 14, 2026

Returns

Eligible unused and unopened merchandise may be returned within 14 days of delivery.

  • Returned products must be:
  • Unworn
  • Unwashed
  • Unused
  • In original condition
  • In original packaging
  • With original tags and labels attached

Proof of purchase is required.

Socks and Hygiene

  • Because socks are personal-use products that come into direct contact with the body, products that have been:
  • Worn
  • Tried on
  • Washed
  • Used
  • Opened in a way that affects their hygienic condition

are not eligible for change-of-mind returns.

Customer-Preference Returns

For eligible returns based on incorrect size, color preference, change of mind, or similar reasons, the customer is responsible for return shipping.

Original shipping charges are generally non-refundable.

Defective, Damaged, or Incorrect Items

  • Please contact us within 7 days of delivery if you receive:
  • A defective item
  • A materially damaged item
  • An incorrect item
  • An incorrect quantity

Please provide your order number and photographs showing the issue when submitting a return request.

  • If the issue is confirmed, we may provide:
  • A replacement
  • An exchange
  • A refund

We will cover reasonable return shipping costs when the issue results from our error or a qualifying product defect.

Non-Returnable Items

  • The following items are generally non-returnable:
  • Worn socks
  • Tried-on socks
  • Washed products
  • Used products
  • Products with removed tags
  • Products whose hygienic condition cannot reasonably be verified
  • Products damaged by the customer
  • Products specifically marked FINAL SALE

Nothing in this policy limits rights that cannot legally be waived under applicable law.

Final Sale

Products clearly marked FINAL SALE cannot generally be returned or exchanged for change-of-mind reasons.

This does not limit rights available under applicable law in relation to defective or materially incorrect products.

Exchanges

Where possible, we recommend returning the eligible product and placing a new order rather than requesting a direct exchange.

Refunds

Approved refunds will generally be issued to the original payment method.

Actual processing time may vary depending on your bank, card issuer, or payment provider.

Order Cancellation

Orders may be cancelled before fulfillment begins.

Once fulfillment preparation or shipment has begun, cancellation may no longer be possible.

How to Start a Return

To start a return, please use the customer service or contact method provided on the All Socks Us website.

  • Please provide:
  • Order number
  • Customer name
  • Product being returned
  • Reason for return

Please do not send products back before receiving return instructions.